If you have recently subscribed to Boxcryptor and signed a new contract in November, you may be eligible for a refund.
Frequently Asked Questions I just recently signed up for a subscription. The process is simple, you can find instructions for migrating your data here. Please make sure that you have decrypted your data and exported your keys by the end of the cancellation period. 30 days later, all data and keys stored with us will be deleted.
When the cancellation period is over, the corresponding accounts will be locked and the connected devices will be disconnected. What Happens When the Cancellation Period Is Over? Boxcryptor Company and Enterprise customers can contact their account manager by mail. You can cancel your license directly in our webapp. However, you can cancel this renewal until the last day of the current subscription if you do not want to continue with Boxcryptor. If your notice period has already passed, your license will be renewed regularly and terminated at the end of the subsequent period. This is to make sure that you have enough migration time. Ĭustomers who have one of our paid subscriptions - Boxcryptor Personal, Business, Company and Enterprise - will also receive an email with a notice of termination at the end of the respective contract period, stating the last day of use.īoxcryptor Company and Enterprise customers whose license expires before February 28, 2023, will automatically receive a termination notice with a no-cost extension until that date. These users will soon receive the cancellation of their free license via email. What Happens to Boxcryptor Users?īoxcryptor Free users have a cancellation period of one month to the end of the month according to our terms and conditions. No contracts, customer data or keys will be migrated to Dropbox, all data will remain in our German data centers. Our existing customers will remain with the German Secomba GmbH with the same shareholders as in the past 10 years. Secomba GmbH will continue to exist and will fulfill customer contracts until the licenses ouf our customers are expired. If there is a problem, our customer support is still available. However, as of last week, it is no longer possible to create new accounts or purchase new licenses.
We will provide critical security updates, if necessary.Įxisting customers can still download Boxcryptor, for example to add a new device. Boxcryptor will be available to all existing users, on all platforms and with all previously supported cloud providers. We will continue to support our users and customers according to the terms of their existing contracts. For you as a user or customer, this has certainly raised some questions, which we would like to answer in detail here. Last week we announced that we sold key technology assets to Dropbox. Our New Chapter with Dropbox: What Boxcryptor Users Need to Know
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